Avital Grushcovski
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Articles
Recent activity by Avital Grushcovski-
Why Is My Account Locked?
A copy of your photo ID will be required in order to continue and/or reactivate/unlock your account. MassPay and our payout partners require a copy of your photo ID in order to continue and/or reac...
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How Do I Get My Money?
Initiate a transfer from your Member Dashboard. From the main page of your Member Dashboard, click “Transfer” and select your location, amount, and destination where you would like the funds sent –...
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How Do I Contact MassPay Payee Support?
support@masspay.io To contact MassPay's payee support team, please email us at support@masspay.io.
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How Long Does It Take For Transfers To Show Up At My Bank?
Transfer times will vary based upon location and services selected. Transfers to your bank will vary based upon where you are located and what service you have chosen. Please Note: The majority of ...
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How Do I Update My Personal Information?
Please contact the company that issued the funds to you. They will be able to help you initiate this process. Due to regulatory and AML compliance regulations, you are not allowed to update your ow...
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Why Is My Cryptocurrency Transaction Amount Different Than I Expected?
The price at which the cryptocurrency was purchased was likely higher (or lower) than it was at the time your transfer was initiated. Cryptocurrency prices (e.g. Bitcoin, Etherium, etc.) fluctuate ...
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Penny Testing: Understanding Account Validation & Verification
Why did I see a small deposit occur in my account only to see it be removed minutes later? What You Should Know (TL;DR): Normal Procedure: Seeing a few cents deposited and then withdrawn is a regu...
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Can I Send Money To Someone Else?
Unfortunately, no. You can only transfer funds to an account that is in your name. Unfortunately, no. You can only transfer funds to an account that is in your name. Note: The personal information ...
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Why Would A Particular Payout Service Option Not Be Available To Me?
Not all payout service features and capabilities are available in all markets. MassPay partners with local companies around the globe in order to provide the best service and the most options for e...
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Can I Deposit Funds Into Someone Else's Bank Account?
Unfortunately, no. Fund transfers can only be made to accounts in your name. Unfortunately, no. You can only transfer funds to an account that is in your name. Please Note: Your personal informatio...